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My Couch Kicked the Bucket. BenchMade Modern Saved the Day.
After 13 years of loyal service, an Ikea sectional had reached the end of its life, prompting a search for a new sofa. The old couch, while durable through spills, moves, and a new puppy, had begun to show its age, with unsupportive cushions and a low back that no longer provided adequate comfort. The decision to replace it was significant, given that a couch is a substantial and long-term investment. The goal was to find a sleek, stylish, yet timeless piece that offered superior comfort and support.
Extensive research into various brands and product reviews led to the selection of BenchMade Modern. This review chronicles the experience of custom-building a new couch, from model selection to final delivery. BenchMade Modern stands out for its made-to-order and highly customizable furniture, allowing for alterations not just in fabric color but also in dimensions to fit specific space requirements. All products are manufactured in the United States, in factories located in Los Angeles and Dallas.
The company offers a flexible return policy, allowing returns within 14 days for a full refund (minus shipping) and within 100 days for a refund less shipping and a 10% processing fee. BenchMade Modern also provides a lifetime warranty on the frame and suspension, and a one-year warranty on cushions and fabrics. The specific model chosen was the 'Extra Deep Couch Potato Sofa With Chaise,' with a standard width of 105 inches and a standard chaise length of 63 inches, but with an extended chaise width of 48 inches.
A unique feature of BenchMade Modern's process is the provision of a paper printout of the custom couch to ensure it fits the intended space, a valuable tool for preventing delivery issues. For fabric selection, a box of samples was provided, leading to the choice of Nash Stone from the Luxe Fabrics collection, a pet-friendly option with a protective finish and high rub count. For cushions, the standard high-resilience foam was selected over trillium-filled, prioritizing structure and long-term support.
The ordering and delivery process was efficient, taking approximately eight weeks for a custom piece, which was considered fast given previous experiences with furniture delays. White glove delivery service was chosen, which included unwrapping, assembly, and debris removal, making the experience seamless and stress-free. The new couch has significantly improved the TV and movie-watching experience, providing better posture support due to its high back and deeper seat. The wider chaise comfortably accommodates two people, proving useful during gatherings. The stone gray fabric is aesthetically pleasing, and the overall quality suggests durability for many years to come.
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