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Best And Worst Bathroom Brands
This comprehensive guide identifies the leading bathroom brands by surveying 6,833 individuals who have either installed new bathrooms or purchased bathroom products within the last five years. The research focuses on two critical areas: the performance of bathroom retailers and the quality of bathroom products from leading manufacturers.
The assessment of bathroom retailers evaluated customer satisfaction across product range, quality of advice, ease of delivery arrangements, effectiveness in dealing with problems, delivery quality, and overall value for money. The article reveals a significant difference in customer scores among retailers, with a 16 percentage point gap between the highest and lowest performers. While specific scores are reserved for Which? members, the article lists prominent retailers such as B&Q, Easy Bathrooms, Homebase/Bathstore, Ikea, Independent bathroom retailers, John Lewis, Plumbworld, Screwfix, Victorian Plumbing, Wickes, and Wolseley. A notable update is the closure of John Lewis's fitted bathroom service in July 2023, with information provided for existing customers regarding guarantees and support.
For bathroom product brands, the survey assessed product quality, durability, and value for money, revealing a range of customer scores from 67% to an impressive 87%. Brands evaluated include Armitage Shanks, B&Q, Burlington, Duravit, Grohe, Homebase/Bathstore, Ideal Standard, Ikea, RAK, Roca, Roper Rhodes, Victorian Plumbing, Villeroy & Boch, Vitra, and Wickes. To be rated, respondents needed to have purchased at least two products from the same brand, encompassing items like baths, shower enclosures, cabinets, taps, toilets, and sinks. The article also points to a more detailed breakdown of individual product ratings (sinks, taps, toilets, baths, and showers) available elsewhere.
Furthermore, the article delves into electric showers, highlighting rigorous testing by Which? to identify models that offer consistent temperature, easy installation, generous hot water flow, and energy efficiency. It also presents top-scoring electric showers based on price, thermostatic control, and water flow rate, with detailed scores accessible to members.
Warranty information is a key component, with several brands offering substantial guarantees. Easy Bathrooms provides up to a 25-year guarantee on ceramic products and shower trays, and 10 years on furniture and taps. Ikea offers a 10-year guarantee on wash-basins and mixer taps, and 3 years on shower accessories. B&Q and Wickes both provide 10-year guarantees on various bathroom components, with Wickes extending to 30 years for shower and bath screens and 25 years for pottery. Victorian Plumbing offers varied guarantees from one year to lifetime, depending on the product. Consumers are also reminded of their rights under the Consumer Rights Act for faulty products and are advised on how to address issues with providers.
Finally, the article offers practical bathroom maintenance tips to prevent common problems. These include ensuring proper ventilation to prevent mould, promptly fixing leaks to avoid water damage and waste, regularly cleaning tiles and grout to prevent staining and cracking, keeping floors dry (and avoiding carpets in bathrooms), and installing an extractor fan, especially in bathrooms without windows. The methodology section details that the research is conducted every three years, with new results expected in summer 2026, and explains how customer scores and star ratings are generated based on overall satisfaction and recommendation likelihood from a seven-point scale.
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