
Story from Arizona Painting Company: Painting contractor establishes industry firsts in Arizona
Joe Campbell, while attending Michigan State University in 2003, discovered College Pro, a franchisor focused on teaching young entrepreneurs how to manage a summertime painting business. Having grown up with a father who owned a concrete company, Campbell found the contracting business a familiar environment. He successfully ran a College Pro franchise for two summers, gaining hands-on experience in hiring and training painters, as well as in sales, marketing, and estimating. He considered this experience a valuable extension of his college education, teaching him about business processes, goal setting, and team building. Kimbal Musk, brother and business partner of Tesla Motors founder, Elon Musk, is another notable alumnus of the College Pro program.
After graduating, Campbell moved to Phoenix in 2006 and joined Arizona Painting Company. He later became a co-owner of the business alongside Doug Caris and Joe Miller. Under their leadership, the company has expanded significantly, now operating approximately 30 crews in the Phoenix metropolitan area and six in Tucson. The company has distinguished itself in the local painting industry by prioritizing its employees and introducing several innovative practices. Campbell believes that a strong team is crucial for success and has implemented refined hiring processes and career advancement opportunities within the company. Many employees who started as helpers with no prior experience have progressed to leading their own crews, contributing to employee satisfaction and higher standards of customer service.
Arizona Painting Company has also introduced industry firsts, such as providing printed estimates to customers on the spot, eliminating the previous need to send them via email or fax. Furthermore, the company was the first local painting contractor to offer a 10-year warranty on their work. This warranty is made possible by their commitment to using two coats of Sherwin-Williams Duration, a high-quality paint, and their meticulous approach to surface preparation. Campbell stated that this strategy of using premium materials and thorough application, rather than cost-cutting, has significantly differentiated them in the market and offers homeowners greater peace of mind.
The company has also embraced online reviews to enhance transparency and professionalism within the local painting trade. They have accumulated hundreds of positive reviews from past clients and have received numerous accolades. These include being an Angie’s List Super Service Award honoree for 11 consecutive years, a certified Rosie on the House partner, holding an A-plus rating from the Better Business Bureau (BBB), and receiving a BBB Ethics Award nomination. The company was also recognized with the “Best of Houzz” honor in both 2015 and 2016. Campbell emphasized that their core philosophy is continuous improvement and setting industry standards, aiming to provide the best possible customer experience from beginning to end.
Beyond their business operations, Arizona Painting Company is actively involved in community service. Their annual “Paint it Forward” event provides a free $5,000 paint job to a family in need. They also organize annual back-to-school events, distributing 75 to 100 backpacks filled with school supplies to local children. During the Thanksgiving season, the company donates 75 turkeys to St. Vincent DePaul and provides $500 in gift cards to families. Additionally, they contribute to the local Toys for Tots program every holiday season, demonstrating their commitment to giving back to the community.
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