
Story from Advantage Heating & Air Conditioning: 5 dark truths about the HVAC industry and how they can cost money
This article highlights five significant issues within the HVAC industry that consumers often overlook, leading to potential financial losses and dissatisfaction. The primary focus is on the critical importance of selecting a reputable and experienced HVAC contractor, as opposed to solely focusing on equipment brand or lowest price.
One of the most impactful truths discussed is that the performance of the same HVAC equipment can vary by up to 50% depending on the contractor who installs it. This disparity is often attributed to improper installation, which is identified as the leading cause of equipment failure. The article emphasizes that 'craftsmanship' is paramount in HVAC installation, requiring thorough training and attention to the entire system, not just the components. It cites an example from Advantage Heating & A/C, which, despite offering high-quality equipment, stresses the importance of properly trained employees and comprehensive system evaluation before, during, and after installation. This company provides extended warranties, up to 20 years for parts and labor, as a testament to their confidence in their installation quality, recognizing that typical warranties are much shorter.
The second major issue is the widespread existence of problems within installed HVAC systems across America. Energy Star statistics are referenced, indicating that 70% of U.S. HVAC systems suffer from issues, primarily related to airflow or refrigeration. This underscores the difficulty in finding a truly competent contractor. A recent initiative by Salem Electric is cited, where less than 20% of HVAC systems pass initial tests for energy rebates due to improper installation, particularly concerning ductwork. This highlights that many contractors do not meet even basic quality standards, a fact not always reflected in online reviews, which tend to be written shortly after installation before problems manifest.
Furthermore, the article points out that new HVAC system installations often fail to deliver expected savings, with over half of recently installed air conditioning systems and heat pumps costing customers up to 30% more on their electric bills. This increased cost is attributed to poor installation and faulty systems, and consumers often remain unaware of these inefficiencies because they lack a baseline for comparison.
A critical underlying problem is the unregulated nature of the HVAC industry. The article states that anyone can claim to be an HVAC contractor, as there are minimal licensing requirements—often just a basic CFC license for refrigeration. Some states even lack permit requirements for HVAC projects. This lack of regulation leads to a highly inconsistent and unreliable industry, making it challenging for consumers to identify genuinely competent and ethical service providers.
Finally, a significant consequence of these issues is high customer dissatisfaction. Three out of four U.S. homeowners report being unhappy with their HVAC purchase. The article concludes by reiterating that the choice of contractor is ultimately more important than the brand of equipment itself. It advocates for contractors like Advantage Heating & A/C, which prioritizes customer needs, proper installation, and ongoing employee training, ensuring that jobs are done correctly and problems are addressed promptly under warranty.
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