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Is Costco's Cabinet Refacing Service Too Good To Be True? Here's What Reviews Say
Costco, known for its competitive pricing, offers a kitchen cabinet refacing service to its members, promising a new look without a significant financial outlay. However, an examination of customer reviews reveals a mixed response, with a considerable portion expressing dissatisfaction. While some customers reported positive experiences, commending the skill and professionalism of the installation contractors, many others encountered issues. Frequently, sales representatives were described as pushy, quotes exceeded expectations, and aftercare was deemed inadequate. A number of reviewers went as far as to label the service a "scam."
The administration, management, and installation of Costco's cabinet refacing service are handled by Reborn Cabinets of Anaheim, California, a company that has garnered a 2.7-star rating on Yelp from over 1,100 reviews. This partnership appears to be a significant source of the problems, with one reviewer expressing surprise that Costco would associate with Reborn's "inferior services." Customer expectations also play a role in the negative feedback.
The core of cabinet refacing is a cosmetic overhaul, involving the renewal of door and drawer fronts, the application of new veneer to cabinet carcasses, and often the addition of new handles. Crucially, the underlying structure of the cabinets remains unchanged. This means that if the original carcasses are damaged or sagging, refacing will not rectify these issues, potentially leading to crooked doors and drawers. As one reviewer noted, refacing is suitable for a mild refresh of a relatively new kitchen, but for older kitchens with structural problems, it's merely "putting lipstick on a pig."
Reborn Cabinets' marketing, which describes the service as a "budget-friendly service designed to provide homeowners like you with beautiful, updated cabinetry," can be misleading, as the cabinetry itself is not updated, only the fascias. Although their website clarifies that replacement might be better in some situations, the initial messaging can create confusion. Furthermore, while refacing is typically expected to be significantly cheaper than full replacement, some reviewers found Reborn's quotes to be unexpectedly high, with one instance of a quote exceeding $20,000 for MDF doors and veneers.
Despite the criticisms, Costco does offer incentives such as new crown molding and soft-close drawer mechanisms at no additional cost. However, many reviewers have suggested that superior and more reasonably priced alternatives exist, advising consumers to seek out local cabinet refacing businesses or established franchise chains. Ultimately, while some customers have been satisfied with the service, the prevailing sentiment suggests that thorough research and obtaining multiple quotes are essential before committing to Costco's cabinet refacing service to ensure it meets individual needs and expectations.
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