I’m an expert freelance project manager. How come no one’s hiring me?

The article addresses a freelance project manager's dilemma regarding difficulty in securing clients despite two decades of experience in the property development sector, managing projects for in-house interior design studios. The project manager, who enjoys orchestrating teams for optimal collaboration and problem-solving while delivering designs, seeks advice on how to market services to interior design studios and high-net-worth clients. A common obstacle encountered is clients' belief that their interior designer or builder can manage projects, overlooking the added value of a dedicated project manager. Sean Low, a business coach for interior designers, suggests that ultraluxury project designers are already highly skilled in design, with less room for significant improvement in that area. However, he highlights that production management, encompassing construction and decor, is an evolving field, particularly with advancements in communication technologies like AI. Low distinguishes between delivering essential and unessential information, arguing that while clients only care about the timely arrival of a product, providing continuous, even 'unessential,' updates can build trust and professionalism. This approach allows designers to proactively address issues and maintain a perceived high level of care. Low advises the project manager to differentiate their services beyond merely performing better than other project managers. He proposes a shift in perspective: instead of simply managing, the project manager should aim to 'entertain' clients by creating unique deliverables that would be noticeably absent if not provided. This strategy positions the project manager not only as an invaluable resource but also as a potential revenue enhancer for design firms. An illustrative example is provided through one of Low's clients, a design firm owner who faced communication challenges with clients who only wanted to interact with her, causing delays. Low suggested a system where each employee created weekly five-minute video updates on their work. This initiative was well-received by employees and allowed the firm owner to review updates on her schedule. A junior designer's playful video update, adopting a Gordon Ramsay persona, was shared with a client who found it humorous and responded quickly. Another junior designer's creative video featuring an actor portraying 'The Dude' from *The Big Lebowski* for a bathroom project also elicited an overwhelmingly positive and swift client response. This innovative video communication strategy transformed the client's business. The firm now produces four to six client videos weekly, leading to faster client responses and a valuable library of project videos upon completion. Crucially, the firm owner is minimally involved, yet communication issues have been resolved, and production fees have tripled. The firm's profit margin on production has become comparable to its design profit margin, making it one of the most profitable in the industry. Low concludes by encouraging the freelance project manager to embrace obsession and redefine the game by creating unique value that makes clients feel more connected and understood, moving beyond traditional spreadsheet-centric project management. #BusinessAdvice #ProjectManagement #Freelancing #InteriorDesign #ClientCommunication #Innovation #DesignIndustry #BusinessStrategy #BusinessAdvice #ProjectManagement #Freelancing #InteriorDesign #ClientCommunication #Innovation #DesignIndustry #BusinessStrategy